The following Terms and Conditions apply to all courses:

Cancellations

• If ARC cancel the course an alternative date, as early as possible will be offered.

• If ARC Academy UK cancel the course, if an alternative date is not acceptable a full refund will be

payable.

• Any refunds generated as the result of a course cancellation will generate an £25.00

administration charge.

• If the client cancels the booking without 7 days’ notice prior to the training date, the full fee will

remain payable.

• If the client cancels the booking over 7 days but within 10 days 75% of the fee remains payable

• If the client cancels the booking over 10 days but within 14 days 50% of the fee remains payable

• If the client cancels the booking at any time, the deposit payment remains payable and nonrefundable

• If the candidates fail any part of the course, all monies paid are non-refundable and non-transferable. If you wish to pay to re-attend a training course, the full course fee will be payable.

Medical/ Sickness cancellations

• Should the client cancel the booking due to a Medical Condition, a doctor’s letter will be

required as proof. All cancellation procedures listed above remain applicable.

• Should the client cancel the booking due to Ill Health, a doctor’s letter will be required as

proof. All cancellation procedures listed above remain applicable.

• Should the client fail to attend a date of training after they have started the training course,

the full course payment remains payable and non-refundable.

Medical, drugs or alcohol failure

• If the client fails their Medical, you will not be able to continue with your training course.

The deposit payment remains payable and non-refundable.

• If the client fails their Drugs and/or Alcohol Test, they will not be able to continue with their

training course. The deposit payment remains payable and non-refundable.

Note: All notifications of cancellation must be in writing via email accepted to liam@thearcgroup.co.uk